SOLSERIS Returns Policy

General Overview

At SOLSERIS, we strive to ensure exceptional customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, our Returns Policy provides detailed instructions on how to return items and receive a refund or exchange.

Eligibility Criteria

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original packaging, and with all tags attached.
• Sale and clearance items are final sale and are not eligible for returns.

Return Process

To initiate a return, please follow these steps:

• Contact our customer support at [email protected] with your order number and reason for return.
• Upon approval, you will receive a return authorization and instructions on how to send your item back to us.
• Package the item securely and include a copy of the original receipt.
• Send the package to the return address provided in the return authorization.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed within 5-7 business days to the original payment method.

Exchanges

If you wish to exchange an item for a different size or color, please indicate this in your initial email to our support team. We will do our best to accommodate your request based on available stock.

Shipping Costs

Original shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item was received damaged or incorrect.

For more details, please refer to our Terms and Conditions.